1. Detailed description of goods and/or services

Compuden is a business in the IT industry that sell hardware and software, offer service and support.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of confirmation

E-mail courier costs may apply.

3. Export restriction

The offering on this website is available to South African clients only.

4. Return and Refunds policy

The provision of goods and services by Compuden is subject to availability. In cases of unavailability, Compuden will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15% administration fee.

Returned goods will only be credited if in original packaging. No refund will be given on items with any physical damage. Items returned after 7 days from date of purchase will be sent to our supplier for credit or exchange at their discretion.

5. Customer Privacy policy

Compuden shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

6. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Compuden bank account, the details of which will be provided on request.

7. Card acquiring and security

Card transactions will be acquired for Compuden via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Compuden separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Compuden takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Compuden chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 23 First Avenue, Westdene, Bloemfontien.

12. Variation

Compuden may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by Altada Software Specialists CC based in South Africa trading as Compuden and with registration number 1989/027783/23.

14. Compuden contact details

Company Physical Address: 23 First Avenue, Westdene, Bloemfontein Email: sales@compuden.co.za Telephone: 051 430 7008.