General Information

Compuden respects your privacy.We do not sell or rent our customer information to any outside parties.

Compuden has a fully integrated courier system. Costing of delivery and delivery options are build into the e-commerce website. The cost is calculated accurately and at real time, which means that customers closer to the pick up address and densely populated areas do not have to pay higher rates to make up for customers further away
In a nutshell: The advantages of a fully integrated courier system include:
  • Increased efficiency
  • Reduced delivery time
  • Best possible price to the customers

We supply the following domestic services:
  • Same day Express
  • Overnight Express
  • Budget Courier
  • Road Freight
  • Public Holidays
  • Saturday Delivery
  • Collect from Our Shop - Free

Customers who wish to avoid delivery costs may pick up their items from Compuden's offices. We will notify you when your products are ready to be collected.

Back Orders
If there is no stock available, we will phone you to notify you of the problem and you'll be able to cancel the order or wait for the backorder. Items placed on back order are shipped as soon as they become available from the manufacturer.
Internet Transfer
You can transfer the amount for your transaction into our account directly.
Our bank details are at the end of this letter.
Please note that Internet Transfers take up to 3 working days to clear and we will ship the goods once the transfer has cleared.

Credit Cards

Compuden accepts Visa and MasterCard.
1. All transactions will be processed in South African Rands (ZAR).

2. 'Virtual Card Acquiring' will reflect on the card holder's statement.
During the Compuden registration process, we ask you to provide us with contact information, such as name, billing address, shipping address, email address, and telephone number.
We use this information to verify your account and to process your orders.
You may pay Compuden by cash
Compuden Bank Details:
Account Name: Altada Software Specialists cc
Bank Name: NEDBANK
Branch: Bloeamfontein (198765)
Account Number: 1102388009

All customer deposits and Internet Transfers need to be paid into the bank account details provided when an order is placed.
Please put your name and order number as the reference.
contact page
Items may be returned for refund or replacement subject to manufacturer and/or Compuden restrictions. All product returns must have a Returned Merchandise Authorization (RMA) issued by Compuden. Defective items may be returned for refund or replacement subject to the following restrictions:
  1. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
  2. Software and consumables are non-refundable unless returned unopened in their original packaging with documentation.
  3. Certain hardware items and all custom/special orders may only be returned for replacement and not for refund.
  4. All returns must be shipped freight prepaid.
  5. Any returns found to be non-defective are subject to a restocking fee of 15% and all non product related fees (shipping, transaction and insurance) are not refundable.
  6. If unopened goods are returned within 5 days, you will receive a refund excluding transport costs.
Holiday Season Policy
Please take note of our holiday season policies:
Compuden will remain available for placing orders every day throughout the entire holiday season. However,
we cannot guarantee exact delivery times after the 15th of December till the 5th of January.